Cookie Policy

1. INTRODUCTION

This Cookie Policy explains how Isango Enterprises (Pty) Ltd ("we", "us", "our", or "Isango") uses cookies and similar tracking technologies on our website at https://www.isangoenterprises.co.za (the "Website").

Cookies are small files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are a standard feature of modern websites and play an important role in providing you with a better browsing experience.

This Policy should be read in conjunction with our Privacy Policy and Website Terms & Conditions. If you have any questions about our use of cookies, please contact us using the details provided at the end of this document.

We are committed to transparency about our cookie practices and compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

2. WHAT ARE COOKIES?

2.1 Definition

A cookie is a small text file that is downloaded onto your device when you access a website. Cookies are stored on your device and sent back to the website server each time you revisit the website or interact with it.

Cookies typically contain:

(a) The name of the website that created the cookie;

(b) Information about your browsing preferences;

(c) A unique identifier or token;

(d) An expiration date;

(e) Other data relevant to your use of the website.

2.2 How Cookies Work

When you visit our Website:

(a) Your browser automatically requests pages and content from our servers;

(b) Our servers send the requested content to your browser;

(c) Our servers may also instruct your browser to store a cookie on your device;

(d) Your browser stores the cookie in a designated folder.

When you revisit our Website:

(a) Your browser reads the cookie from your device;

(b) Your browser sends the cookie information back to our servers;

(c) Our servers use the cookie information to recognize you and remember your preferences;

(d) This allows us to customize your experience without requiring you to re-enter information.

2.3 Common Misconceptions

Cookies cannot:

(a) Contain viruses or malware (they are plain text files);

(b) Access files on your device without permission;

(c) Read information from other websites;

(d) Execute programs or scripts on your device;

(e) Identify you personally (unless combined with other information).

Cookies are not:

(a) Spyware or tracking programs;

(b) A form of hacking or unauthorized access;

(c) Necessarily intrusive or harmful;

(d) An invasion of privacy (though they do track some information).

2.4 Similar Technologies

In addition to cookies, we may use similar tracking technologies, including:

(a) Web Beacons — Transparent images embedded in web pages that track whether content has been viewed;

(b) Pixels — Tiny images that track user interactions;

(c) Local Storage — Data stored locally on your device using browser storage mechanisms;

(d) Session Storage — Temporary data stored during your browsing session.

For simplicity, this Policy refers to all these technologies as "cookies" unless otherwise specified.

3. WHY WE USE COOKIES

3.1 Purposes of Cookie Use

We use cookies for the following purposes:

(a) Website Functionality — To make our Website work properly and allow you to use its features;

(b) User Experience — To remember your preferences and customize your browsing experience;

(c) Security — To protect against fraud and unauthorized access;

(d) Analytics — To understand how visitors use our Website and improve it;

(e) Service Delivery — To deliver the services you have requested;

(f) Communication — To send you relevant information based on your interests.

3.2 Legitimate Interests

We use cookies based on:

(a) Your Consent — Where you have explicitly agreed to non-essential cookies;

(b) Contractual Necessity — Where cookies are necessary to provide services you have requested;

(c) Legal Obligation — Where cookies are required by law;

(d) Legitimate Interest — Where our interest in using cookies (e.g., improving our Website) does not outweigh your privacy rights.

3.3 What Cookies Enable

Cookies enable us to:

(a) Remember that you have visited us before;

(b) Understand which pages are most popular;

(c) Measure the effectiveness of our Website;

(d) Deliver content tailored to your interests;

(e) Provide a faster and more personalized browsing experience;

(f) Protect against fraud and security threats.

4. TYPES OF COOKIES WE USE

4.1 Cookie Categories

We use the following categories of cookies on our Website:

(a) Essential Cookies — Required for basic website functionality;

(b) Session Cookies — Temporary cookies that last for the duration of your visit;

(c) Persistent Cookies — Cookies that remain on your device after you close your browser;

(d) Analytics Cookies — Cookies that collect information about your browsing behavior;

(e) Third-Party Cookies — Cookies set by service providers (limited to Google Analytics).

Important Note: We do not use:

(a) Advertising cookies for behavioral profiling;

(b) Third-party advertising network cookies;

(c) Cookies for selling your data to marketers;

(d) Tracking cookies for cross-site profiling.

4.2 Cookie Consent Requirements

Essential Cookies: We do not require your consent for essential cookies, as they are necessary for the Website to function.

Non-Essential Cookies: We require your explicit, informed consent before setting non-essential cookies on your device. When you first visit our Website, you will see a cookie consent banner that allows you to:

(a) Accept all cookies (including non-essential);

(b) Accept only essential cookies;

(c) Customize your cookie preferences.

Your consent choice is saved in a persistent cookie, allowing us to remember your preference on future visits.

5. ESSENTIAL COOKIES

5.1 What Are Essential Cookies?

Essential cookies are strictly necessary for our Website to function properly. They enable core functionality such as:

(a) Maintaining your session;

(b) Remembering your form input;

(c) Managing security and fraud prevention;

(d) Delivering content you have requested;

(e) Remembering your cookie preferences.

5.2 Examples of Essential Cookies

Our essential cookies include:

5.3 Why We Cannot Disable Essential Cookies

Essential cookies cannot be disabled or refused because:

(a) The Website will not function without them;

(b) Disabling them would prevent you from using core features;

(c) They do not track you across other websites;

(d) They do not contain personal marketing data;

(e) They are necessary for security and fraud prevention.

5.4 Your Ability to Decline Essential Cookies

While you cannot refuse essential cookies through our consent mechanism, you can:

(a) Delete them using your browser settings (though this may affect functionality);

(b) Use private/incognito browsing (though this may limit some features);

(c) Choose not to use the Website if you object to essential cookies.

6. ANALYTICS COOKIES

6.1 What Are Analytics Cookies?

Analytics cookies collect information about how visitors use our Website. They help us understand:

(a) Which pages are viewed most frequently;

(b) How long visitors spend on each page;

(c) Where visitors come from (e.g., search engine, direct link);

(d) What actions visitors take (e.g., form submissions, link clicks);

(e) Which devices and browsers are used to access the Website;

(f) Visitor geographic location (at regional level).

6.2 Purpose of Analytics Cookies

We use analytics cookies to:

(a) Improve Website design and functionality;

(b) Identify technical issues or broken features;

(c) Understand user behavior and preferences;

(d) Optimize content and navigation;

(e) Generate reports on Website performance;

(f) Make data-driven decisions about Website improvements.

6.3 Consent for Analytics Cookies

We require your explicit consent before setting analytics cookies. When you first visit our Website, you will be presented with a cookie consent banner. You can:

(a) Accept analytics cookies;

(b) Decline analytics cookies;

(c) Customize your preferences.

You can withdraw your consent at any time by visiting our cookie preference centre or contacting us.

6.4 No Personal Identification

Analytics cookies do not:

(a) Identify you personally by name;

(b) Contain your email address or phone number;

(c) Collect sensitive financial information;

(d) Allow us to track you across other websites;

(e) Enable targeted advertising about you.

The data is analyzed in aggregate to identify trends, not to track individual users.

7. GOOGLE ANALYTICS IN DETAIL

7.1 What Is Google Analytics?

Google Analytics is a web analytics service provided by Google Inc. ("Google") that helps us understand how visitors interact with our Website. It is one of the most widely used analytics tools on the internet.

We use Google Analytics to measure:

(a) Number of unique visitors;

(b) Number of visits and sessions;

(c) Pages viewed and navigation patterns;

(d) Time spent on the Website and individual pages;

(e) Conversion events (e.g., form submissions);

(f) Device types and operating systems;

(g) Browser types and versions;

(f) Geographic location of visitors (country and regional level).

7.2 Google Analytics Cookies

Google Analytics uses the following cookies:

These cookies are set by Google, not by us. They are governed by Google's privacy practices.

7.3 Google Analytics Data Collection

When you visit our Website, Google Analytics:

(a) Collects your IP address (used to determine regional location);

(b) Records which pages you view;

(c) Tracks how long you spend on each page;

(d) Identifies links you click;

(e) Notes whether you submit forms or complete other actions;

(f) Records your device type, operating system, and browser;

(g) Identifies your referral source (how you arrived at our Website).

7.4 How We Use Google Analytics Data

We use Google Analytics reports to:

(a) Monitor overall Website traffic trends;

(b) Identify popular pages and content;

(c) Identify pages with high bounce rates (where improvements are needed);

(d) Track form submission rates (quote requests, enquiries);

(e) Understand user journeys through the Website;

(f) Measure the impact of Website changes;

(g) Generate insights for marketing decisions.

7.5 Data Processing and Privacy

Google Analytics data is:

(a) Processed by Google — Google processes the data on our behalf;

(b) Anonymized at user level — We cannot identify individual users from the data;

(c) Retained by Google — Google retains the data according to its privacy policy (typically 13-26 months);

(d) Transferred internationally — Data may be transferred to Google's servers outside South Africa (see Section 14 of our Privacy Policy for details);

(e) Used for Google Analytics only — We do not allow Google to use this data for other purposes without consent.

7.6 Your Privacy in Google Analytics

Important privacy points:

(a) Not personally identifiable — Google Analytics does not identify you by name or email;

(b) Aggregated reporting — Reports show trends, not individual user behavior;

(c) IP anonymization — Your full IP address is not visible to us; only regional location is shown;

(d) No sensitive data — Google Analytics does not collect financial information, passwords, or identification numbers.

7.7 Opting Out of Google Analytics

You can opt out of Google Analytics data collection in several ways:

(a) Google Analytics Opt-Out Browser Add-On

Google provides a browser add-on that prevents Google Analytics from sending data:

(i) Download from: https://tools.google.com/dlpage/gaoptout

(ii) Install in your browser (available for Chrome, Firefox, Safari, Edge);

(iii) Once installed, Google Analytics will not track your activity.

(b) Disable Google Analytics Cookies

You can disable Google Analytics cookies through:

(i) Our cookie consent banner (decline analytics cookies);

(ii) Your browser settings (block Google Analytics domains);

(iii) Our cookie preference centre (if available on the Website).

(c) Use Your Google Account Settings

You can control how Google uses data across websites:

(i) Visit https://myaccount.google.com/privacy

(ii) Manage your ad and search personalization settings;

(iii) Control data Google collects from third-party websites.

(d) Use Browser Privacy Features

Most modern browsers include privacy features:

(i) "Do Not Track" (DNT) — Sends a signal requesting websites not to track you;

(ii) Private/Incognito browsing — Temporary browsing without storing cookies;

(iii) Enhanced privacy settings — Varies by browser.

7.8 Google's Privacy Policy

For full details about how Google collects and uses data through Google Analytics, see:

Google Privacy Policy: https://policies.google.com/privacy

Google Analytics Terms of Service: https://marketingplatform.google.com/about/analytics/terms/

8. COOKIE DURATION AND EXPIRATION

8.1 How Long Cookies Last

Cookies have different lifespans depending on their type:

(a) Session Cookies

(i) Last for the duration of your browsing session;

(ii) Automatically deleted when you close your browser;

(iii) Examples: session ID, CSRF token, form data;

(iv) Duration: Minutes to hours.

(b) Persistent Cookies

(i) Remain on your device after you close your browser;

(ii) Continue to be sent to our servers on future visits;

(iii) Examples: cookie preferences, analytics cookies;

(iv) Duration: Days, weeks, months, or years.

8.2 Cookie Expiration Schedule

Our cookies expire on the following schedule:

8.3 Expired Cookies

When a cookie expires:

(a) Your browser automatically deletes it;

(b) It is no longer sent to our servers;

(c) We cannot access the data it contained;

(d) A new cookie may be created on your next visit (if you have consented).

8.4 Cookie Renewal

Some cookies renew automatically:

(a) Analytics cookies — Reset with each visit (to count you as a new session);

(b) Preference cookies — Reset upon expiration if you consent again;

(c) Session cookies — Created fresh for each browsing session.

9. MANAGING YOUR COOKIE PREFERENCES

9.1 Cookie Consent Banner

When you first visit our Website, you will see a cookie consent banner. The banner provides options to:

(a) Accept All Cookies — Accept both essential and non-essential cookies;

(b) Essential Only — Accept only essential cookies (decline analytics);

(c) Customize — Adjust your preferences for specific cookie categories;

(d) Manage Preferences — Access detailed cookie settings.

9.2 Your Choices

Accept All Cookies:

(a) We will set all cookies (essential, session, persistent, and analytics);

(b) Your browsing experience will be optimized;

(c) We will collect analytics data about your Website use;

(d) You can change your preference later.

Accept Essential Only:

(a) We will set only essential cookies;

(b) The Website will function, but some features may be limited;

(c) No analytics data will be collected;

(d) You can update your preference and enable analytics later.

Customize:

(a) You can select which non-essential cookies to accept;

(b) You can accept analytics but decline other tracking;

(c) Your choices are saved and remembered;

(d) You can update preferences at any time.

9.3 Changing Your Preferences

You can change your cookie preferences at any time by:

(a) Cookie Preference Centre — Visit our cookie management page (link provided on the Website);

(b) New Consent Banner — Clear your cookies and revisit the Website;

(c) Contact Us — Email us requesting a preference change;

(d) Browser Settings — Manage cookies through your browser (see Section 10).

9.4 Recording Your Consent

Your cookie preferences are saved in a persistent cookie called cookie_consent. This cookie:

(a) Stores your consent choices;

(b) Lasts for 1 year;

(c) Allows us to remember your preferences on future visits;

(d) Prevents repeated consent banners;

(e) Can be deleted at any time through your browser.

9.5 Withdrawing Consent

You can withdraw consent for non-essential cookies at any time:

(a) Visit our cookie preference centre;

(b) Adjust your preferences to decline non-essential cookies;

(c) Contact us at POPIA@isangoenterprises.co.za;

(d) Update your browser settings (see Section 10).

Once you withdraw consent:

(a) No new non-essential cookies will be set;

(b) Existing cookies will be deleted (or allowed to expire);

(c) We will cease non-essential tracking;

(d) Your preference will be recorded.

10. BROWSER CONTROLS AND SETTINGS

10.1 Browser-Level Cookie Management

Most web browsers allow you to control cookies. You can:

(a) Accept all cookies;

(b) Reject all cookies;

(c) Delete existing cookies;

(d) Be prompted each time a cookie is set;

(e) Allow cookies from certain sites only;

(f) Block cookies from specific domains.

10.2 How to Access Browser Cookie Settings

Google Chrome:

(a) Click the menu icon (three dots) in the top right;

(b) Select "Settings";

(c) Click "Privacy and security";

(d) Click "Cookies and other site data";

(e) Manage your cookie preferences.

Mozilla Firefox:

(a) Click the menu icon (three horizontal lines) in the top right;

(b) Select "Settings";

(c) Go to "Privacy & Security";

(d) Scroll to "Cookies and Site Data";

(e) Manage your preferences.

Safari (macOS):

(a) Click "Safari" in the menu bar;

(b) Select "Preferences";

(c) Click the "Privacy" tab;

(d) Configure cookie settings under "Cookies and website data".

Microsoft Edge:

(a) Click the menu icon (three dots) in the top right;

(b) Select "Settings";

(c) Click "Privacy, search, and services";

(d) Scroll to "Clear browsing data";

(e) Configure cookie settings.

Mobile Browsers (iOS Safari, Android Chrome):

(a) Open your browser settings;

(b) Look for "Privacy" or "Security" settings;

(c) Find "Cookies" or "Site Data" options;

(d) Adjust as preferred.

10.3 Do Not Track (DNT)

Many browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting not to be tracked.

How to Enable DNT:

(a) Chrome — Not currently supported;

(b) Firefox — Settings > Privacy & Security > Tracking Protection;

(c) Safari — Preferences > Privacy > Website Tracking;

(d) Edge — Settings > Privacy > Tracking Prevention.

Our DNT Policy:

We respect DNT signals where technically feasible. However:

(a) Not all tracking can be disabled;

(b) Some Website features may not work properly;

(c) Analytics and essential cookies may still be used;

(d) We cannot guarantee DNT will prevent all tracking.

10.4 Third-Party Cookie Controls

Some browsers and platforms offer additional controls for third-party cookies:

(a) Google Chrome — Phase-out of third-party cookies (ongoing);

(b) Safari — Intelligent Tracking Prevention blocks third-party tracking;

(c) Firefox — Enhanced Tracking Protection blocks many trackers;

(d) Microsoft Edge — Tracking Prevention settings available.

11. DISABLING COOKIES

11.1 How to Disable All Cookies

You can disable cookies entirely through your browser settings:

(a) Open your browser settings;

(b) Find "Cookies" or "Site Data" options;

(c) Select "Block all cookies" or "Reject all cookies";

(d) Save your settings.

11.2 Consequences of Disabling Cookies

Disabling all cookies may cause problems:

(a) Website Functionality — The Website may not work properly;

(b) Form Handling — Forms may not retain your input;

(c) Session Management — You may be logged out unexpectedly;

(d) User Experience — Pages may load slowly or display incorrectly;

(e) Feature Availability — Some features may be unavailable;

(f) Performance — The Website may perform poorly or not at all.

11.3 Selective Cookie Disabling

Rather than disabling all cookies, you can:

(a) Allow essential cookies only;

(b) Block third-party cookies while allowing first-party cookies;

(c) Allow specific websites to set cookies;

(d) Use private/incognito browsing for temporary visits.

11.4 Deleting Existing Cookies

You can delete cookies that are already on your device:

(a) Open your browser settings;

(b) Find "Clear browsing data" or "Clear cookies";

(c) Select the time range (all time, past week, past month, etc.);

(d) Select "Cookies" or "Cookies and site data";

(e) Click "Clear" or "Delete".

Important: Deleting cookies may:

(a) Log you out of websites;

(b) Clear your saved preferences;

(c) Require you to re-enter information on future visits;

(d) Slow down Website performance temporarily.

12. THIRD-PARTY COOKIES

12.1 What Are Third-Party Cookies?

Third-party cookies are cookies set by domains other than the one you are visiting. They are typically set by:

(a) Advertising networks;

(b) Analytics services;

(c) Social media platforms;

(d) Content providers;

(e) Other service providers.

12.2 Our Third-Party Cookie Policy

We do NOT use third-party cookies for:

(a) Advertising or behavioral profiling;

(b) Selling your data to marketers;

(c) Cross-site tracking or surveillance;

(d) Behavioral advertising networks.

We DO use third-party cookies for:

(a) Google Analytics — To analyze Website traffic (see Section 7);

(b) Email services — To deliver transactional emails;

(c) Hosting providers — To deliver Website content.

12.3 Google Analytics as a Third Party

Google Analytics is technically a third-party service, but:

(a) We have a data processing agreement with Google;

(b) Google cannot use the data for other purposes without consent;

(c) The data is not shared with advertising networks;

(d) You can opt out of Google Analytics (see Section 7.7).

12.4 No Advertising Cookies

We explicitly do NOT use:

(a) Facebook Pixel or similar advertising tracking;

(b) Google Ads tracking cookies;

(c) Remarketing cookies;

(d) Behavioral profiling cookies;

(e) Cookies for selling to data brokers.

13. YOUR RIGHTS

13.1 Right to Refuse Cookies

You have the right to:

(a) Refuse non-essential cookies without penalty;

(b) Use the Website with essential cookies only;

(c) Change your cookie preferences at any time;

(d) Delete cookies from your device;

(e) Disable cookies through your browser.

13.2 Right to Information

You have the right to:

(a) Know what cookies we use and why;

(b) Understand what data cookies collect;

(c) Know how long cookies last;

(d) Know who has access to cookie data;

(e) Request detailed information about specific cookies.

13.3 Right to Data Subject Rights

Under POPIA, you have the right to:

(a) Access — Request information about cookies we use and data collected;

(b) Correction — Request correction of inaccurate information;

(c) Deletion — Request deletion of cookie data (subject to retention obligations);

(d) Objection — Object to specific types of cookie tracking;

(e) Restriction — Request restriction of cookie processing.

See our Privacy Policy and POPIA Compliance Notice for details on exercising these rights.

13.4 Right to Complain

If you believe we are misusing cookies or violating your rights:

(a) Contact us at POPIA@isangoenterprises.co.za;

(b) Lodge a complaint with the Information Regulator;

(c) Seek legal advice.

14. UPDATES TO THIS POLICY

14.1 Policy Changes

We may update this Cookie Policy to:

(a) Reflect changes in our cookie practices;

(b) Respond to new legislation or regulatory requirements;

(c) Improve clarity and transparency;

(d) Update contact information;

(e) Add or remove cookies.

14.2 Notice of Updates

When we update this Policy, we will:

(a) Update the version number and effective date;

(b) Post the updated Policy on our Website;

(c) Notify you of material changes via email (if you have provided an email address);

(d) Request new consent if we add new types of cookies.

14.3 Your Acceptance

Your continued use of our Website after updates to this Policy constitutes your acceptance. If you do not agree with changes, you can:

(a) Decline new cookies through our consent mechanism;

(b) Manage cookies through your browser settings;

(c) Stop using the Website.

14.4 Version History

15. CONTACT INFORMATION

15.1 General Inquiries

For questions about this Cookie Policy or to report issues with cookies:

Isango Enterprises (Pty) Ltd

Email: info@isangoenterprises.co.za Telephone: +27 (0)87 801 2919 Website: https://www.isangoenterprises.co.za Postal Address: 3 Connaught Avenue Selborne East London Eastern Cape 5201 South Africa

15.2 Data Subject Requests and Privacy Matters

For POPIA-related requests, data subject rights, or privacy concerns:

Mr Kwakhanya Magutywa Information Officer Isango Enterprises (Pty) Ltd

Email: POPIA@isangoenterprises.co.za Telephone: +27 (0)87 801 2919

15.3 Response Times

We commit to:

(a) Acknowledging inquiries within 5 business days;

(b) Providing substantive responses within 30 days;

(c) Treating all communications respectfully and professionally.

16. SUMMARY TABLE: COOKIES WE USE